Frequently Asked Questions

Rentals should be made as simple as possible. We provide answers to the most asked questions regarding booking, payments, fees and policies. Still have an unanswered inquiry? Click below to contact us personally.

CONTACT

Are payment plans available?

Yes, when you book far enough in advance with us.

My event is in less than ten days. What can I do?

If your event is in less than ten days, we consider it an expedited event. Please contact Ashley Nicole Event Deco for information and special requirements for rush service.

What happens if I damage or lose the rental item?

Damage or loss must be compensated. A charge of $100-$3,000 will be processed on the payment method on file, or added to an existing invoice. The fee will vary based on damage and value.

Do you have installation fees?

Yes. Installation is priced by distance and rental size, starting at $40. Please book installations a minimum of two hours before your event start time. Ashley Nicole does not assemble third-party equipment or furniture.

Do you have a minimum delivery total?

To be eligible for delivery, rental total must be at least $350.

Do you have delivery fees?

Delivery availability depends on event location and current weather. If permissible, delivery fees start at $40. Price may vary.

Do I need to sign a contract?

Yes, contracts protect us and you. Contact Ashley Nicole for a digital copy.

Will the weather affect my booking?

Rain and other unexpected weather can affect Ashley Nicole's availability for staffing and installations. Please plan ahead and contact us with any questions before your event.

When is the final payment due?

Final payment is due 3 days before your event. Expedited events and rentals must be paid in full upon approval.

How much does it cost to book Ashley Nicole Deco for a consultation?

Consultations are $20 an hour, and the price goes towards the event rental total.

How much does it cost to book Ashley Nicole Deco for an installation?

To book us, we require a non-refundable fee of 25% of your rental total.

Tips & Tricks

Things to Keep in Mind When You Rent from Us

OUTLETS

Know where your outlets are or have access to extension cords if needed

STAIRS

Stairs can make moving furniture difficult or impossible. Inform the team before event day for the best results possible

PARKING

Ashley Nicole Deco uses a 10' tall truck for supply transportation. Let us know if parking is available at your event location

GARLANDS

Want to save? Purchase a garland and install yourself

BACKDROPS

Use our featured backdrops to make your photos special

VENUE

Don't like the look of your venue? Pipe and drape it!